Faq's

Payments & Ordering

What types of payments do you accept?

We accept almost everything, so whether you’re using daddy’s plastic or financing a 30 dollar purchase over nine months, we’ve got you doll.
We accept Visa | Mastercard | Discover | American Express | Paypal and we even offer a service called Affirm that allows you to buy your goodies and pay us later. Find out more about it here. 
+ We do not accept personal checks because we are not your landlord and this isn't 1995. 
+ We do not accept money orders or direct bank transfers either. We're actually not sure if anyone does.

Can I change or cancel an order I just placed?

Unfortunately, we can't change orders that are placed and processing. We are super speedy over here! If you've ordered an item by mistake you'll be able to return it..but we bet you'll love it when you see it. ;)

Do you sell gift cards?

Not right now bb, but they will be available this holiday season. So keep checking back.

I have a gift card or store credit, how do I use it?

Lucky you! Once you are logged into your Dolls Kill account and done shopping your credit will magically appear and be applied towards your order. If you were emailed a code enter it on your cart page and hit apply. You'll see your total price go lower than a twerkin’ booty! You can use multiple codes at once, as long as you enter them one at a time.

Shipping

How much is shipping and how long does it generally take?

Transit times vary by country and shipping service. Please go here to check out our shipping details.
+ Orders are processed Monday - Friday, excluding some federal holidays. 
+ We are not responsible for lost or stolen packages or packages delayed by the carrier. So, keep a watchful eye on your mailman. (And contact us if you have a problem) 
+ All international orders are subject to customs fees determined by their countries regulations.

How do I track my order?

You're gonna get an e-mail from us telling you that your Dollskill order has shipped. Open that up, there's a tracking number inside of it. You can either track through the link in the email, your Dollskill.com account, or go directly to the carrier 's website. You don't need a Dolls Kill account to track your order, but why wouldn't you have a Dolls Kill account?

Got my package but there's a fee. What's the deal?

If your shipping address is outside of the US you might have to pay customs fees when your package is delivered. Customs fees are determined by your country, are not included in any payment you made to Dolls Kill, and they suck balls. Unfortunately, we can't control em’ and are not responsible for em’ either. Customs policies vary widely from country to country; please contact your local customs office for the deetz. If you refuse a shipment you are responsible for the original shipping charges, duties and the cost of returning the package to San Francisco. This amount will be deducted from your store credit.  If you were charged for an order you got and you live in the US, that's not right! Hit us up.

Returns and Exchanges

Can I change or cancel an order I just placed?

Unfortunately, we can't change orders that are placed and processing. We are super speedy over here! If you've ordered an item by mistake you'll be able to return it..but we bet you'll love it when you see it. ;)

Can I return something I bought?

For sure babe. But um, did you get it 30 days ago or less? Is it in the same condition you got it in? Do you swear you didn't wear it, go on a bender, and destroy it? (don't even try, we can tell) If you answered yes to all these questions, send it on back. Mail back your item(z) with your return form filled out and included in your package. As soon as we receive your returned package, you'll get a special email from us with your store credit! Our full return instructions can be found here.

What will I get for my return?

Once we get your unwanted goods, we'll send you a confirmation email along with a store credit code. You can use this code to get a different size, color or whatever your heart desires at Dolls Kill! This code will never expire, so take your sweet time finding the perfect item.

Do you offer price adjustments for past sales?

We love you, but we do not adjust prices on past orders. You get a good price errday with Dolls Kill, and you know if you wait til a sale you often miss out on the hottest stuff!

Everything Else

I saw an item on the site and I'm obsessed, how can I find it?

There's a pretty awesome search bar at the top right hand corner of your page, chances are if you type in something even remotely close to what the item is called, you'll be able to pull it up. Is the item currently out of stock? You might still have a chance; we occasionally restock the stuff we love most! If you see the item you love is out of stock enter your email address into the field that says: “Notify me when this is back in stock” and if we get it back in, we will!

Can I work or intern at Dollskill?

Are you a bad ass? Do you live in or around San Francisco, CA or are you ready to move here? Are you qualified? (your mom's opinion doesn't count) If you answered yes to all of these questions then go ahead and look at the available jobs we have on our career page. If we like what we see we will hit you back. Not everyone will get a response.

Can I write/post about Dollskill?

Sure as long as you ain't talkin trash. If were really digging your instagram/twitter/blog/myspace profile ( is that still a thing?) We will reach out to you and ask you to rep some of our clothing. Please don’t email us and ask 4 free sh*t

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SIZE GUIDE

When reading the description of a style, look for words like 'fitted', 'loose' or 'baggy' to get an understanding of how the styles fit. We all shop here so contact us if in doubt!!!

MESUREMENTS
TOPS
BOTTOMS
SHOES

BUST

Measure loosely around the fullest part of your bust, with the tape straight across and your back, bringing it to the front. This is your bust measurement.

WAIST

Wrap a measuring tape around your natural waistline, making sure to keep the tape parallel to the ground. This is your waist measurement.

HIPZ

Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground. This is your hip measurement.

INSEAM

Slip on your favourite pair of jeans that fit you best. Take your tape measure and carefully measure the length of from the crotch seam to the bottom of leg. This is your inseam measurement.