COVID-19 FAQs

    Don’t worry BB’z,

    We ❤ our customers n’ R following all guidelines to protect u and our crew.

    U can still order online & shipping times will be displayed in yer bag. Our SF & LA stores R temporarily closed.

    Got more questions? Peep FAQs below.

    B Safe BB’z!! We LUV u

    Yes! We are currently shipping both domestic and international orders. If we are unable to ship to your geography, we’ll let you know before the order ships to see if you have an alternate address.

    If we are unable to ship, we’ll update you via email and all orders/items on orders will be held until we’re able to ship them out to you ❤

    We’re working closely with our teams, global mail carriers and our suppliers to maintain their safety while fulfilling your orders. There may be some delays that are outside of our control. Currently, some standard service international orders are experiencing delays and all carriers/services we use have confirmed orders are still being delivered.

    The tracking information in your shipment confirmation will have the most up to date information. Since we use many different carriers for our shipments globally, we recommend also checking the carrier’s website used for your shipment and keeping an eye on local announcements for the most up to date info.

    Our customer service squad is still available to answer your questions via email, text or chat. We will do our best to respond to your needs as quickly as possible, and will respond to each and every one of you within 24 hours(usually faster!).

    Definitely! For any order placed after March 1st 2020, we’re extending our return policy from 30 days to 60 days. Just be sure to start your return via our returns portal within 30 days. Print and save your return label/return slip, then ship back the return when you can.

    To protect our crew and our community (that’s you) we’ve made the decision to temporarily close our stores in LA and SF. Peep our instagram @dollskill for the latest updatez on when we will reopen. In the meantime, you can still shop our site at www.dollskill.com

    Sorry, babe. We have temporarily closed both of our stores in response to COVID-19. But don’t worry, all unclaimed in store pick up orders have been returned and will be issued full store credit. You will get an email notification when the return is processed. Store credit can be used to purchase anything on our site and never expires.

    Our In Store Pick Up option is temporarily unavailable. We have temporarily closed both of our stores in response to COVID-19.

    We’ll post updates here and also on Instagram. Follow us @dollskill for the latest updates on how we are responding to COVID-19.

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SIZE GUIDE

The size chart below is not specific to brand types but a general guideline for you to follow. When reading the description of a style, look for words like 'fitted', 'loose' or 'baggy' to get an understanding of how the style fits. We all shop here so contact us if in doubt about your size!

MEASUREMENTS
TOPS
BOTTOMS
SHOES

BUST

Measure loosely around the fullest part of your bust, with the tape straight across and your back, bringing it to the front. This is your bust measurement.

WAIST

Wrap a measuring tape around your natural waistline, making sure to keep the tape parallel to the ground. This is your waist measurement.

HIPZ

Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground. This is your hip measurement.

INSEAM

Slip on your favourite pair of jeans that fit you best. Take your tape measure and carefully measure the length of from the crotch seam to the bottom of leg. This is your inseam measurement.