Customer Service / In-Store Pickup

In-Store PICKUP

    Pick up your package at the store location that it was ordered to.

    San Francisco
    1475 HAIGHT ST.
    11AM - 7PM

    Los Angeles
    415 N. FAIRFAX AVE.
    11AM - 8PM

    You will need to present your Order Confirmation and a valid photo ID that matches the name you entered at checkout for picking up your package.

    During checkout you’ll have the opportunity to let us know who will be picking up the package. Enter their full name at Checkout.

    No, online pick up orders must be claimed within 7 days. Any unclaimed orders will be processed as returns for store credit. Credit will be issued within 2 weeks of the order being returned to our warehouse.

    Online pick up orders must be claimed within 7 days. Any unclaimed orders will be processed as returns for store credit. Credit will be issued within 2 weeks of the order being returned to our warehouse.

    Any orders placed online can be returned following our standard online returns process or returned in store.

    You can return items from your online order in store for a refund and purchase anything your heart desires at the store.

    No, at this time we cannot apply online credit to purchases made in store.

    During regular store hours starting the next business day. For your weekend pleasurz, orders placed Friday before 2 pm PT will be available for pickup next day, Saturday BB!

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SIZE GUIDE

The size chart below is not specific to brand types but a general guideline for you to follow. When reading the description of a style, look for words like 'fitted', 'loose' or 'baggy' to get an understanding of how the style fits. We all shop here so contact us if in doubt about your size!

MEASUREMENTS
TOPS
BOTTOMS
SHOES

BUST

Measure loosely around the fullest part of your bust, with the tape straight across and your back, bringing it to the front. This is your bust measurement.

WAIST

Wrap a measuring tape around your natural waistline, making sure to keep the tape parallel to the ground. This is your waist measurement.

HIPZ

Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground. This is your hip measurement.

INSEAM

Slip on your favourite pair of jeans that fit you best. Take your tape measure and carefully measure the length of from the crotch seam to the bottom of leg. This is your inseam measurement.