FAQ

We ship from California. Orders are processed Monday–Friday, excluding U.S. federal holidays. Check your confirmation email for your shipment tracking information.

We're sorry, we're not able to change or cancel orders after they are placed.

Click on the out of stock size, enter your email address, and click NOTIFY ME! We’ll send you an email if we get it back in stock.

Of course, babe! You can start your return and see our full policy details in our Returns FAQ.

All store credit is issued as gift cards and sent to the email address on the order.

You can also view your store credit in My Account:

  1. Go to My Account
  2. Click Gift Cards & Store Credit
  3. Copy the store gift card/store credit code
  4. Enter the code at checkout to apply it to your order

If you've received your order and something's wrong with it, please contact us within five days of receipt. If the item is defective, damaged or incorrect, please send us photos so we can help. Email us at contact@dollskill.com and someone from our customer service squad will get back to you within 24 hours.

Dolls Kill is not responsible for any carrier delayed or stolen packages.

We ship from California. Orders are processed Monday–Friday, excluding U.S. federal holidays. We offer a variety of shipping speeds, check them out on our Shipping Information page.

We are not responsible for lost or stolen packages or packages delayed by the carrier.

International orders are subject to customs fees determined by their countries regulations.

Check out our Payments & Ordering page for full details.

  • Visa, Mastercard, American Express and Discover
  • Apple Pay and PayPal
  • Use your Shop Pay account for speedy checkout
  • Klarna is available for US customers
  • Store credit and gift cards

Afterpay is a payment service that lets you pay for orders in four interest-free payments instead of all at once.

We offer Afterpay for our US, UK, CA, AU & NZ customers.

Shop the site, then select Afterpay at checkout. You will be directed to the Afterpay website to login or register and place your order. Full details in our Afterpay FAQ.

If you have an active promo code, you can enter it at checkout.

For all of our codes, some exclusions apply.

Enter your gift card code at checkout to apply it to your order.

Every country has its own taxes and customs fees that vary by type of product and order value. We ship to 200+ countries and do not collect taxes or duties at time of order placement when shipping to most. This means that buyers are responsible for any customs fees or advancement fees accrued on a package.

If you’re in the UK, EU, or Australia, the taxes in your country (VAT or GST) are included in your order at checkout, and we handle any customs or other charges on your behalf to expedite clearance on your order. What you see on your order is the total cost you will pay.

We love you, but we do not adjust prices on past orders. You get a good price errday with Dolls Kill, and you know if you wait til a sale you often miss out on the hottest stuff!

There's a pretty awesome search bar at the top right hand corner of your page, chances are if you type in something even remotely close to what the item is called, you'll be able to pull it up. Is the item currently out of stock? You might still have a chance; we occasionally restock the stuff we love most! If you see the item you love is out of stock select your size then enter your email address and click NOTIFY ME! If we get it back in, we will let you know!

Are you a bad ass?

We have two HQs: Oakland, CA and Highland Park, CA, and we a kickass warehouse in San Bernardino, CA.

If you live near our locations (or are prepared to move) and are qualified (your mom's opinion doesn't count), go ahead and look at the available jobs we have on our career page. If we like what we see we will hit you back. Not everyone will get a response.

Of course! If you want us to peep how cute you look in our sh*t, use #dollskill and @dollskill on Instagram. We giveaway $100 each week to a doll who's killin' it. For more info visit our Be a Doll page. If we’re really digging your instagram/twitter/blog/myspace profile (is that still a thing?), we will reach out to you and ask you to rep some of our clothing. Please don’t email us and ask 4 free stuff.

We stand for Individuality and Self-Expression. We exist to empower you to unleash your inner IDGAF. We believe in standing up for what's right & we commit to coming clean when we mess up. Read our statements for more information.

California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. Some of our products such as wallets, handbags, purses, backpacks, clutches, belts, clothing, jewelry or shoes may contain traces of lead. In accordance with Proposition 65, we issue the following warning to our California customers:

WARNING: Some Products on our Online Store from time to time may contain chemicals that are known to the State of California to cause cancer and birth defects or other reproductive harm and may be included on the Proposition 65 chemical list. If you need additional information to make your purchase, please email us at: contact@dollskill.com We will respond as soon as possible to provide you with the information we possess about the materials within our products.

For more information on Proposition 65, see the California Office of Environmental Health Hazard Assessment’s plain-language explanation.