Customer Service / Shipping Information

    Orders are processed Monday - Friday, excluding federal holidays. Check your confirmation email for your tracking number or follow the steps below to track your order from your account:

    TRACK YOUR ORDER:
    1. Login to your Dolls Kill account.
    2. Click Track My Shipment next to the order status.
    3. If you don't see Track My Shipment, your order is still processing!

  • Opt in to live tracking information via text message from your shipping confirmation email.
  • Buyers are responsible for local duties, taxes and advancement fees at delivery in countries where applicable
  • We are not responsible for lost or stolen packages or packages delayed by the carrier.
    Shipping Method Cost Free Over Delivery Time
    Standard Shipping $2.95 $50 Within 5 to 10 business days to most U.S. locations          
    Upgraded Shipping $4.95 N/A Within 2 to 3 business days to most U.S. locations          
    Express Shipping $19.95 N/A Arrives the next business day (Orders placed before 3pm PT) 
    Shipping Method Cost Free Over Delivery Time
    Standard Shipping $9 $75 Within 5 to 9 business days to most locations
    Upgraded Shipping $15 $150 Within 3 to 5 business days 
    Express Shipping $20 N/A Within 1 to 3 business days

    Buyers are responsible for local duties, taxes and advancement fees at delivery in countries where applicable.

    Shipping Method Cost Free Over Delivery Time
    Standard Shipping $10 $100 Within 7 to 10 business days to most locations  
    Upgraded Shipping $15 $150 Within 5 to 7 business days    
    Express Shipping $25 N/A Within 3 to 5 business days

    Buyers are responsible for local duties, taxes and advancement fees at delivery in countries where applicable.

    Shipping Method Cost Free Over Delivery Time
    Standard Shipping $10 $100 Within 4-11 business days
    Upgraded Shipping $15-$45 $150-$350 Within 3 to 5 business days to most locations
    Express Shipping $20-$75 N/A Within 1 to 4 business days

    *Not all options available to all countries. Costs and free shipping vary by country, please check in cart! Buyers are responsible for local duties, taxes and advancement fees at delivery in countries where applicable.

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SIZE GUIDE

The size chart below is not specific to brand types but a general guideline for you to follow. When reading the description of a style, look for words like 'fitted', 'loose' or 'baggy' to get an understanding of how the style fits. We all shop here so contact us if in doubt about your size!

MEASUREMENTS
TOPS
BOTTOMS
SHOES

BUST

Measure loosely around the fullest part of your bust, with the tape straight across and your back, bringing it to the front. This is your bust measurement.

WAIST

Wrap a measuring tape around your natural waistline, making sure to keep the tape parallel to the ground. This is your waist measurement.

HIPZ

Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground. This is your hip measurement.

INSEAM

Slip on your favourite pair of jeans that fit you best. Take your tape measure and carefully measure the length of from the crotch seam to the bottom of leg. This is your inseam measurement.