Customer Service / Returns & Exchanges

    If you don’t like your item(z) for any reason (they don’t fit, have an imperfection, or just clash with your dog) you can submit your return for store credit within 30 days of receiving your order. Click START RETURN below or from your account to begin.

  • Refunds are always issued to store credit
  • Check which items are ineligible for return below
  • Hold onto your return tracking #, we can't look up your return without it
  • It can take up to 7 business days to issue your store credit once your return is received
  • Exchanges can be done using your store credit to place a new order
  • If your account is flagged for returns abuse we can't accept your return

    There are some item(z) we don’t take back:

  • Anything worn, altered, washed or missing its original packaging and tags
  • Shoez that are dirty, scuffed, worn or returned with missing or damaged boxes
  • Intimates, swimwear, and bodysuits without their lining cuz that would be gross
  • Pierced jewelry, cosmetics, perfume or other beauty products where the packaging was removed

  • If your return comes back with any of these ineligible items we'll destroy it and won't be able to issue credit. METAL AF.

    Sorry Doll, we don’t offer exchanges but you can place another order for the item(z) or size(z) you need with your store credit! We'll always email you when your credit is in your account so you can shop ASAP. Wondering how to use your credit? Check here.

    Click START RETURN below or from your account to begin your return. Print your return instructions, label and packing slip and follow these 3 easy steps to send back your return, totally FREE:

    1. Affix your shipping label to your return
    2. Pack up your return & packing slip
    3. Drop off your return at a USPS or FedEx location

    Click START RETURN below or from your account to begin your return. Print out your return instructions & packing slip, then follow the steps below:

    1. Pack up your return & packing slip
    2. Procure a label from the carrier of your choice
    3. Ship your return back to us at the below address and hold on to your tracking #:

    Dolls Kill Returns
    1050 E. Orange Show Rd.
    San Bernardino, CA 92408
    U.S.A.

    Processing returns takes up to 7 business days after they are delivered to our warehouse, so please be a little patient with us, we will get to your return ASAP cuz we wanna make ya happy! DUHHH!

    As soon as we process your return, we'll send you a confirmation email that store credit was issued. Your store credit is under the same email your order was placed with.

    1. Login to your Dolls Kill Account
    2. Shop your booty off
    3. Click on your shopping bag
    4. Click the "Store Credit, Gift Card or Promo Code?", at the bottom of your cart BEFORE the checkout page.
    5. Check the black box next to the amount of your store credit to apply it to your order.

    If you didn’t have an account, one was created for you under the email you ordered with.

    Don't worry, we will make one for you! Just wait for your return confirmation email containing all the information about your NEW account with Dolls Kill! Once you are logged into your new account your store credit will magically appear on your shopping cart page! YIPPIEEE!

    Of course babe! You can bring your return into the store as long as it's eligible, we gotchu!

    Oh nooo! If you've received your order and something's wrong we need to know within 5 days. Don't wait a month BB, we won't be able to help. If the item is defective, damaged or incorrect send us a pic!

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SIZE GUIDE

The size chart below is not specific to brand types but a general guideline for you to follow. When reading the description of a style, look for words like 'fitted', 'loose' or 'baggy' to get an understanding of how the style fits. We all shop here so contact us if in doubt about your size!

MEASUREMENTS
TOPS
BOTTOMS
SHOES

BUST

Measure loosely around the fullest part of your bust, with the tape straight across and your back, bringing it to the front. This is your bust measurement.

WAIST

Wrap a measuring tape around your natural waistline, making sure to keep the tape parallel to the ground. This is your waist measurement.

HIPZ

Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground. This is your hip measurement.

INSEAM

Slip on your favourite pair of jeans that fit you best. Take your tape measure and carefully measure the length of from the crotch seam to the bottom of leg. This is your inseam measurement.