completing your transaction.
BABE, YER BAG IS EMPTY...
If you don’t like your item(z) for any reason (they don’t fit, have an imperfection, or just clash with your dog) you can submit your return for store credit within 30 days of receiving your order. Click START RETURN below or from your account to begin.
There are some item(z) we don’t take back:
If your return comes back with any of these ineligible items we'll destroy it and won't be able to issue credit. METAL AF.
Sorry Doll, we don’t offer exchanges but you can place another order for the item(z) or size(z) you need with your store credit! We'll always email you when your credit is in your account so you can shop ASAP. Wondering how to use your credit? Check here.
Click START RETURN below or from your account to begin your return. Print your return instructions, label and packing slip and follow these 3 easy steps to send back your return, totally FREE:
1. Affix your shipping label to your return
2. Pack up your return & packing slip
3. Drop off your return at a UPS location
Click START RETURN below or from your account to begin your return. Print out your return instructions & packing slip, then follow the steps below:
1. Pack up your return & packing slip
2. Procure a label from the carrier of your choice
3. Ship your return back to us at the below address and hold on to your tracking #:
Dolls Kill Returns
1050 E. Orange Show Rd.
San Bernardino, CA 92408
Processing returns takes up to 7 business days after they are delivered to our warehouse, so please be a little patient with us, we will get to your return ASAP cuz we wanna make ya happy! DUHHH!
As soon as we process your return, we'll send you a confirmation email that store credit was issued. Your store credit is under the same email your order was placed with.
1. Login to your Dolls Kill Account
2. Shop your booty off
3. Click on your shopping bag
4. Click the "Store Credit, Gift Card or Promo Code?", at the bottom of your cart BEFORE the checkout page.
5. Check the black box next to the amount of your store credit to apply it to your order.
If you didn’t have an account, one was created for you under the email you ordered with.
Don't worry, we will make one for you! Just wait for your return confirmation email containing all the information about your NEW account with Dolls Kill! Once you are logged into your new account your store credit will magically appear on your shopping cart page! YIPPIEEE!
Of course babe! You can bring your return into the store as long as it's eligible, we gotchu!
Oh nooo! If you've received your order and something's wrong we need to know within 5 days. Don't wait a month BB, we won't be able to help. If the item is defective, damaged or incorrect send us a pic!
The size chart below is not specific to brand types but a general guideline for you to follow. When reading the description of a style, look for words like 'fitted', 'loose' or 'baggy' to get an understanding of how the style fits. We all shop here so contact us if in doubt about your size!