Customer Service / Returns & Exchanges

    We accept returns within 30 days of your order being delivered to you. U.S. customers now have the option to select between two refund options. You can pick free return shipping and store credit OR a refund to your original payment method with a return shipping fee. All international customers are issued store credit. Click U.S. or INTERNATIONAL below to begin.

  • Items must be unworn and unwashed with their original packaging and tags
  • Shoes must be tried on indoors and free of dirt, scuffs and wear
  • Pierced jewelry, cosmetics, sex toys and other beauty products with broken seals or packaging removed will not be accepted
  • Intimates, swimwear and bodysuits without their lining will not be accepted

  • Any items returned that fall outside of our policy will be discarded and the refund amount adjusted accordingly. If your account is flagged for returns policy violations, we will no longer be able to accept your returns.

    We now offer 2 refund options to our U.S. customers in our returns portal:

    1. FREE RETURN SHIPPING: You’ll be issued store credit to your Dolls Kill account within 48 hours that can be used to purchase anything on dollskill.com. Return shipping is on the house and totally free!

    2. REFUND TO ORIGINAL PAYMENT: We’ll issue a refund to your original payment method. A $7.95 return shipping fee will be deducted from your return. Refunds take 3-4 weeks to process once we receive your items.

    Click U.S. below to begin your return and select your return option.

    Click INTERNATIONAL below to begin your return. You are responsible for shipping your return back to us and obtaining a return tracking number. All international returns are issued store credit.

    1. Pack up your return & packing slip
    2. Ship on your own using the carrier of your choice to the below address
    3. Make sure to get a return tracking #

    Dolls Kill Returns
    1050 E. Orange Show Rd.
    San Bernardino, CA 92408
    U.S.A.

    We don’t currently offer direct exchanges.

    U.S. customers: we recommend picking free return shipping in the returns portal when submitting your return. You’ll be issued store credit to your Dolls Kill account within 48 hours and it can be used to purchase anything on dollskill.com. We’ll email you once your credit is available.

    All other customers: returns are always for store credit. We’ll email you once your credit is available and you can use it to re-purchase.

    Once your return has been delivered to our facility, it can take up to 7 business days to process. We’ll email you notifying you that your return has been processed.

    As soon as we process your return, we'll send you a confirmation email that store credit was issued. Your store credit is under the same email your order was placed with.

    1. Login to your Dolls Kill Account
    2. Shop your booty off
    3. Click on your shopping bag
    4. Click the "Store Credit, Gift Card or Promo Code?", at the bottom of your cart BEFORE the checkout page.
    5. Check the black box next to the amount of your store credit to apply it to your order.

    If you didn’t have an account, one was created for you under the email you ordered with.

    As soon as your return is processed, you’ll receive a return confirmation via email containing all the information about your account with Dolls Kill and how to use your store credit. All store credit is issued to the email address used to place the order.

    Of course, babe! See full policy details above.

    Please contact our customer service team within 5 days of receiving your order. If you received a defective, damaged or incorrect item, make sure to include photos with your order number when contacting us.

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SIZE GUIDE

The size chart below is not specific to brand types but a general guideline for you to follow. When reading the description of a style, look for words like 'fitted', 'loose' or 'baggy' to get an understanding of how the style fits. We all shop here so contact us if in doubt about your size!

MEASUREMENTS
TOPS
BOTTOMS
SHOES

BUST

Measure loosely around the fullest part of your bust, with the tape straight across and your back, bringing it to the front. This is your bust measurement.

WAIST

Wrap a measuring tape around your natural waistline, making sure to keep the tape parallel to the ground. This is your waist measurement.

HIPZ

Wrap a measuring tape around the fullest part of your hips, making sure to keep the tape parallel to the ground. This is your hip measurement.

INSEAM

Slip on your favourite pair of jeans that fit you best. Take your tape measure and carefully measure the length of from the crotch seam to the bottom of leg. This is your inseam measurement.